Refund & Cancellation Policy

1. Scope

This policy explains when fees paid to Codeglint Software are refundable. It applies to project work, retainers and maintenance contracts, and should be read alongside our Terms of Service and any signed proposal or statement of work, which take precedence where they differ.

2. Principle

We bill against milestones, and each milestone corresponds to work delivered. Refunds are therefore calculated on the value of work completed at the point of cancellation, not on a flat percentage of the total contract.

3. Cancellation before work begins

If you cancel after paying the initial instalment but before discovery or design work has started, the amount paid is refunded in full, less any third-party costs already committed on your behalf (for example domains, licences or developer programme fees).

4. Cancellation during a project

• During discovery or design: we invoice for the hours worked at the rate stated in the proposal and refund the balance of any advance.
• During development: we assess the completed milestones and work in progress. Completed and partially completed work is billable; the remaining balance of any advance is refunded.
• After final delivery: the project is complete and fees are non-refundable. Defects within the 90-day warranty period are corrected at no charge under our Terms of Service.

Where work is cancelled, all completed deliverables produced up to that point are handed over to you once the final settlement invoice is paid.

5. Non-refundable items

• Third-party costs already incurred: domain registration, hosting, SSL certificates, premium themes and plugins, stock media, Apple Developer and Google Play fees, SMS or API credits.
• Work already accepted and signed off by you.
• Time spent on requirements, revisions or features you subsequently decided against.
• Fees for a project delayed or abandoned by the client for more than 60 consecutive days, where we have kept resources allocated.

6. Maintenance contracts and retainers

Monthly and quarterly plans may be cancelled with 30 days' written notice. The current billing period is not refunded, but no further invoices are raised and service continues to the end of the paid period. Annual plans paid in advance are refunded pro rata for complete unused months, less any discount applied for annual prepayment.

7. Delays caused by us

If we miss an agreed milestone date by more than 15 working days for reasons within our control, and the delay is not the result of outstanding client inputs or an approved scope change, you may cancel the engagement and receive a refund of any amounts paid for work not yet delivered.

8. Chargebacks

Please contact us before initiating a chargeback or payment dispute. Almost every disagreement we have seen was a misunderstanding about scope, and we would rather resolve it directly. Unjustified chargebacks may be contested with the delivery record and correspondence.

9. How to request a refund

Email codeglintsoftware@gmail.com with your project name, invoice numbers and the reason for the request. We acknowledge within 3 business days and issue a written assessment within 10 business days. Approved refunds are processed within 15 business days to the original payment method or by bank transfer.

10. Contact

Questions about this policy can be sent to codeglintsoftware@gmail.com or +91 96730 18702.